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Job Description

Responsibilities include:

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks, Daily review and disposition of transactions flagged for investigation, Daily processing and documenting chargebacks, Continuously monitor the status of incoming orders requiring investigation,Utilize multiple internal email management applications to communicate with customers,Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns, Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends,Work with customer service to address customer questions and concerns regarding an investigation,Manage and respond to escalations from internal and external parties with proper urgency and effective communication, Strict adherence to security protocol regarding company and customer data and related communications

Preferred Skills

·        2+ years of experience in Customer Service or Investigations Specialist role

·        1 year of experience relevant to risk management, fraud investigation, or financial analysis

·        Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred

·        Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external

·        Flexibility with full-time schedule, including shift assignments on weekends/evenings

·        Strong internet research, Microsoft Office (including Excel) experience and overall PC skills


Bachelor’s degree preferred
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Ability to work independently, react quickly, and solve problems, utilizing the available resources
Self-disciplined, diligent, proactive and detail oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

About Krazy Mantra IT Pvt. Ltd.

Krazy Mantra is a leading conglomerate based in Ahmedabad, Gujarat with diversified interests. Blending brilliance of experienced team and best of the breed technology, the company offers a wide spectrum of IT, Non-IT and Real Estate & Infrastructure solutions among others. Our portfolio comprises of many services, enabling customers in optimally utilizing digital medium in accomplishing their strategic objectives.We help enterprises transform and evolve in a corporate world with stringent competition through deep strategic consulting. We are a trusted partner for companies cutting across geographies and domain expertise, ranging from start-up to giant size businesses.
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