1-3 years of work experience in International Voice process.
Should have exposure to audit the sales calls of agents.
Maintain quality as per the standard.
Auditing the agent’s Call and sharing the feedback to the respective team members.
Verifying and closing calls.
This is normally acquired through one to three years of office experience.
Perform customer verification.
Attention to detail and accuracy
Knowledge of customer service principles and practices
Should have experience in International Voice process
Should have excellent English communication skills
Dynamic & experienced personnel from international BPO’s are preferred.
Healthcare Background will be an Edit and Advantage.
5 days working (Only for Night shift)
Salary as per Industry Norms
About Focus Infoline Pvt Ltd
Welcome to Focus Infoline, a company of the future, representing the trends of global economy, global processing and global markets. Our ultimate commitment is to our Customers, Employees and Shareholders (in that order). We strive hard to make our customers more competitive, help them focus on what they do best and deliver better bottom line results to their stakeholders. We do this by providing high-quality, innovative and cost effective solutions & services with individual attention and thorough diligence thereby always meeting and often exceeding the specific needs of each customer. We recruit and retain the best human resources, deploy proven processes and methodologies and foster a professional, safe and fun work environment that encourages innovation and diligence amongst our staff and reward them accordingly. And we are building a company that offers, long-lasting, and consistent, high stakeholder value.